I’m working with a global business who are looking to expand their EUC team with the addition of a Client Infrastructure Engineer. This role will be made responsible for service management, and technical delivery of work across Windows 10 estate, SCCM, Windows Virtual Desktop, application delivery and more. Expert knowledge of SCCM, Windows 10, Active Directory and Group Policy are a must.
Key Responsibilities
Responsible for the successful delivery of Client Infrastructure within a Service Management framework and in line with the agreed standards and Service Levels
Responsible for managing the resolution of major incidents and any escalated issues for Client Infrastructure
Responsible for contributing to the delivery of technological change across Client Infrastructure
To be the technical authority for Client Infrastructure managed by the Client team
Responsible for the security, resilience and monitoring of the Client Infrastructure
Represent the Client Infrastructure in Change Advisory Board meetings, Service Review meetings and the Architecture Review Board
Responsible for fostering a practice of collaboration and continuous improvement within the Client team
Deputation for the Client Infrastructure Manager as required
Must Have Requirements
Experience of working with ITIL based Service processes and functions
Experience and knowledge of implementing technical solutions in a complex, multi-stakeholder environment
Experience of working with enterprise-scale applications, infrastructure and software
Proven ability to write technical documentation including high/low designs and operational manuals
Proven ability to manage a set of complex operational services
Experience working in an Agile environment to deliver service improvement
For more information, please get in touch!